IT Services

Engineering Technology Services (ETS)

To request assistance with a problem or a service, we ask that you use the ETS service portal to enter a ticket.  Click here to learn what you can expect from the self-service portal, but these are the important points:

  • You can find the ETS Service Portal link at https://go.osu.edu/ets.  Look for the listing on the top menu bar. 
  • The portal is your best tool for submitting a request for help, but you can also reach us using these avenues:
    • Send an email to etshelp@osu.edu, which will open a ticket.
    • Call the main number at 688-2828 where you will reach a student assistant available to enter your information and reason for your call.  Our phones are answered M-F from 7:00 A.M.-5:00 P.M. 
  • Tickets are monitored daily until 10:00 P.M., but only true emergencies will be addressed after business hours.  All other tickets will wait until the next business day.

Client Services is responsible for the desktop computing support needs while Operations takes care of network, servers, and any other back-end services necessary to support operations.  

 

 

IT Services

ETS Service Portal link: https://go.osu.edu/ets